Cancellation Policy

Cancellation by Customer

You may request cancellation of your WONERA order only before the order has been dispatched from our warehouse.

To cancel an order, you must raise a cancellation request within 24 hours of placing the order by contacting us. Cancellation requests received after 24 hours or after the order has been dispatched cannot be guaranteed and may not be eligible for cancellation.

Cancellation by Us

WONERA reserves the right to refuse or cancel an order in certain circumstances, including product availability issues, pricing or listing errors, incorrect order information, suspected fraudulent or unauthorized activity, or other circumstances that may require cancellation.

If we cancel an order after payment has been successfully received, any applicable refund will be processed in accordance with our Refund Policy.

How to Cancel Your Order

To raise a cancellation request within 24 hours of placing your order, contact us through:

WhatsApp: +91-8850685074
Email: support@wonera.in

Please provide your order number, full name, and registered email address or mobile number so that we can verify your request.

Resolution

Once your cancellation request is verified and the order has not been dispatched, WONERA will process the cancellation.

Any applicable refund will be processed in accordance with our Refund Policy and the applicable payment method. Refund eligibility, processing times, and the method of refund will be subject to the terms specified in our Refund Policy.