Refund & Replacement Policy

Refund Policy

At WONERA, we do not offer refunds to the original payment method for successfully delivered orders.

For eligible cases where a refund or return resolution is approved under this policy, WONERA may provide a coupon code or gift card of equivalent value instead of a monetary refund. The coupon code or gift card can be used towards a future purchase on www.wonera.in, subject to the applicable terms.

Any applicable refund-related resolution will be subject to verification and the terms of this policy.

Replacement Policy

We offer replacements only in cases where the product received is defective, damaged, or has a manufacturing issue.

To be eligible for a replacement:

  • The issue must be reported to us within the applicable time period of 24 hours.
  • The customer must record a continuous, clear unboxing video from the moment the package is opened.
  • The video should clearly show the original packaging, shipping label/order details, and the condition of the product when it is removed from the package.
  • The defect or issue should be clearly visible in the unboxing video.
  • The product should remain unused and in its original condition, except where the defect itself prevents this.

An unboxing video is required for us to verify claims relating to product damage, defects, missing items, or incorrect products.

How to Request a Replacement

To raise a replacement request, contact us through:

WhatsApp: +91-8850685074
Email: support@wonera.in

Please provide:

  • Order number
  • Full name
  • Registered email address or mobile number
  • Clear photographs of the product and packaging
  • Unboxing video showing the issue

Our team will review the submitted information and determine whether the order qualifies for a replacement.

Replacement Resolution

If the product is verified to be defective, damaged, or incorrectly supplied and the claim is approved, WONERA will arrange a replacement of the affected product, subject to product availability.

If the same product is unavailable, WONERA may provide an alternative resolution, such as a coupon code or gift card of equivalent value, at our discretion and subject to applicable law.

Non-Eligible Cases

Replacement requests may not be accepted for issues arising from:

  • Normal wear and tear
  • Damage caused after delivery
  • Incorrect washing, drying, ironing, or other care
  • Improper use or handling
  • Natural variations in fabric or printing that do not constitute a manufacturing defect
  • Minor differences in color caused by screen or lighting conditions
  • Products returned without the required unboxing video where the video is necessary to verify the claim

WONERA reserves the right to review each claim individually and may request additional information or evidence before approving a replacement.

Important: The requirement for an unboxing video does not override any rights or remedies that may be available to a customer under applicable consumer-protection law.